Shipping policy
ORDER PROCESSING
Orders received before 2:00 PM EST Monday through Friday (excluding national holidays) are processed the same day. Orders are shipped and delivered only Monday through Friday. Orders placed after 2:00 PM EST Monday through Friday (excluding national holidays) will be processed the following business day. Order processing time includes selection, handling, packaging and shipping.
If an item is not in stock, a sales representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are typically between four and six weeks. If the item is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships.
Orders placed during holiday seasons or when there is a high volume of orders may take longer that the allotted time window. A sales representative will notify you if the production time is longer than usual.
Payment & Sales Tax
We accept payment online by Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. Payment is processed at the time your order is placed, regardless of the lead time on your piece. Please note we can only accept one form of payment. Payments cannot be split across multiple credit cards.
Sales taxes will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. Requirements and thresholds may change due to factors outside of our control.
Price Adjustments
Prices are subject to change at any time. We at RUCHI New York reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.
Back Orders
Items that are currently out of stock, but are available for back order may take up to 12 weeks to ship. Our team will contact you with the expected arrival date within two business days of ordering your item. You will have the option of canceling this order at this time and you will not be charged until your item is ready to ship. You will be contacted directly to retrieve your payment information when you order is ready to ship.
DELIVERY
Domestic Shipping
All domestic shipping rates are calculated through FedEx and are insured at their full value to protect your merchandise.
All prices shown on the product pages of ruchinewyork.com or quoted by customer service, are in U.S. Dollars.
Any shipping costs and applicable taxes will be reflected on your payment page at checkout. Delays in shipping are not the responsibility of RUCHI New York.
All orders require signature upon delivery.
International Shipping
All orders shipped outside the continental United States, Hawaii or Alaska may require additional processing times. All orders billed and/or shipped outside of the continental United States, will be processed by a third-party, International Checkout.
Packaging Details
All RUCHI New York pieces purchased online are carefully hand-wrapped and delivered in an elegant signature gift box. Each package includes our signature gift box, polishing cloth, and a jewelry pouch for safe keeping. Every online order comes with a RUCHI New York authenticity card. Packaging design varies depending on the product.
Delivery Issue
If your package has been lost in transit or there is a delivery issue, please reach out to info@ruchinewyork.com or call 1-212-616-7664 right away. Once an order has been delivered and signed for to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Orders received before 2:00 PM EST Monday through Friday (excluding national holidays) are processed the same day. Orders are shipped and delivered only Monday through Friday. Orders placed after 2:00 PM EST Monday through Friday (excluding national holidays) will be processed the following business day. Order processing time includes selection, handling, packaging and shipping.
If an item is not in stock, a sales representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are typically between four and six weeks. If the item is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships.
Orders placed during holiday seasons or when there is a high volume of orders may take longer that the allotted time window. A sales representative will notify you if the production time is longer than usual.
Payment & Sales Tax
We accept payment online by Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. Payment is processed at the time your order is placed, regardless of the lead time on your piece. Please note we can only accept one form of payment. Payments cannot be split across multiple credit cards.
Sales taxes will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. Requirements and thresholds may change due to factors outside of our control.
Price Adjustments
Prices are subject to change at any time. We at RUCHI New York reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.
Back Orders
Items that are currently out of stock, but are available for back order may take up to 12 weeks to ship. Our team will contact you with the expected arrival date within two business days of ordering your item. You will have the option of canceling this order at this time and you will not be charged until your item is ready to ship. You will be contacted directly to retrieve your payment information when you order is ready to ship.
DELIVERY
Domestic Shipping
All domestic shipping rates are calculated through FedEx and are insured at their full value to protect your merchandise.
All prices shown on the product pages of ruchinewyork.com or quoted by customer service, are in U.S. Dollars.
Any shipping costs and applicable taxes will be reflected on your payment page at checkout. Delays in shipping are not the responsibility of RUCHI New York.
All orders require signature upon delivery.
International Shipping
All orders shipped outside the continental United States, Hawaii or Alaska may require additional processing times. All orders billed and/or shipped outside of the continental United States, will be processed by a third-party, International Checkout.
Packaging Details
All RUCHI New York pieces purchased online are carefully hand-wrapped and delivered in an elegant signature gift box. Each package includes our signature gift box, polishing cloth, and a jewelry pouch for safe keeping. Every online order comes with a RUCHI New York authenticity card. Packaging design varies depending on the product.
Delivery Issue
If your package has been lost in transit or there is a delivery issue, please reach out to info@ruchinewyork.com or call 1-212-616-7664 right away. Once an order has been delivered and signed for to the correct shipping address, we cannot be held responsible for lost or stolen packages.