ORDER PROCESSING
- Orders placed by 2:00 PM EST, Monday–Friday (excluding national holidays), are processed the same day. Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
- We ship and deliver only on weekdays. Processing includes selection, handling, packaging, and shipping.
- If an item is out of stock, one of our concierges will provide an estimated delivery date, typically within 4–6 weeks. If the item becomes available sooner, it will ship immediately. You’ll receive an email notification once your order has shipped.
- Orders placed during holidays or high-volume periods may take longer to process. If production time exceeds the standard window, a sales representative will notify you.
DELIVERY
EXCHANGES & RETURNS
- At RUCHI New York, your satisfaction is our priority. We offer seamless exchanges or returns to the original form of payment. Please call +1 (212) 616-7664 or email concierge@ruchinewyork.com to request a return within 48 hours of receiving your item(s). Our team will provide a prepaid shipping label. The item(s) must be shipped back within 3 days of receipt.
- Please allow up to 2 weeks for processing. Refunds will be issued to your original payment method within 5–10 business days.
- For exchanges, the new item must be of equal or greater value. To request an exchange, please notify our team within 48 hours of receiving your order.
- Items for exchange or return are subject to a quality assurance inspection process before they are accepted. Item(s) must be returned with their original tag on. Returns will not be accepted without the tag.
- Merchandise that shows signs of wear, has been resized or repaired by an outside jeweler, or is otherwise damaged will not be accepted and will be returned at the sender’s expense. RUCHI New York reserves the right to refuse any exchange or return that does not meet these conditions.
- We are not responsible for any jewelry not purchased directly from RUCHI New York.
REPAIRS & RESIZING
At RUCHI New York, we are committed to ensuring your complete satisfaction. We offer complimentary repairs for any manufacturer defects within 30 days of purchase. Please note that repairs due to normal wear and tear, improper care, or misuse are not eligible for free service. All repair requests will be evaluated on a case-by-case basis.
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