Serenata Ruby Band

Enjoy free shipping via FedEx Priority Overnight for all RUCHI New York orders. Orders placed by 2:00 PM EST, Monday–Friday (excluding national holidays), are processed the same day. 

We offer seamless exchanges or returns to the original form of payment. Please call +1 (212) 616-7664 or email sales@ruchinewyork.com to request a return within 48 hours of receiving your item(s). Our team will provide a prepaid shipping label. The item(s) must be shipped back within 3 days of receipt.

We currently offer free appraisal services for RUCHI New York jewelry. Please contact us at +1 (212) 616-7664 or email sales@ruchinewyork.com to learn more.

• Avoid exposing jewelry to substances containing harsh chemicals, like bleach or ammonia. 
• Always put your jewelry on after you get dressed to avoid contact with perfumes or other chemicals.
• Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner. Rinse completely and blot dry with a jewelry cloth.
• Store your jewelry in a protective pouch or jewelry case to avoid tangling and/or scratching.
• Always clasp your necklace when removing it to assure the chain does not tangle or become knotted.

After you purchase a RUCHI New York piece of jewelry a special journey begins and we make a service commitment to you. As part of our complimentary after sales service, we are delighted to offer you the opportunity to have your jewelry cleaned once per year. You may make an appointment to visit our studio or send your item to us. This service also includes an advised annual inspection of the stones and their settings.

RUCHI New York gemstone jewelry requires careful handling to maintain its beauty and longevity. Avoid exposing gemstones to hot solutions, abrasive cleaners, or ultrasonic machines, as these can cause damage. Emeralds, in particular, are a softer stone and should be kept away from extreme heat and direct sunlight to prevent deterioration.